Privacy policy

Hello, we’re Unramble 👋 Our website address is: https://unramble.com and our NZBN is 9429047543751.

Have a read of our privacy policy below. It explains what data we collect, who is collecting it, how it’s collected, why it’s collected, how it’s used, who it’s shared with, and its affect on you as a user of this website.

About the data we collect by default

At Unramble, we take your privacy seriously.

We use two technology services, Google Analytics and Hotjar to better understand our users’ needs and to optimise your website experience.

Hotjar helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices.

Data Hotjar collects includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

Google Analytics cookies give us an aggregated view of the following metrics:

  • How many unique users we have at unramble.com
  • If users have previously visited unramble.com
  • Which country unramble.com users are located in
  • How many of the referrals to unramble.com are organic, direct or from social
  • The name of the referring website (e.g. Twitter, Google, or another website that has linked to one of our pages/posts)
  • The number of times each unramble.com page or post is landed on
  • Any subsequent pages users visit on unramble.com
  • The start and end time of sessions, and the total amount of time users spend on unramble.com

None of the data we collect can be linked to you personally and we don’t have access to your IP address, name, home address or any other identifying information.

We analyse the Google Analytics and Hotjar data to ensure we’re doing a good job at creating content that’s interesting, useful and engaging, and that we’re successfully getting website visitors from the country we operate in (New Zealand).

We don’t share this data with any other third parties.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site, and more information on how cookies are used by Google Analytics can be found here.

How to disable or delete cookies

Cookies are stored on your browser. You can disable cookies for your browser preventing all or individual websites from downloading cookies. You can also delete existing cookies any time.

All modern browsers will allow you to control your cookie settings. For examples on how to manage these settings for different browsers see the links below:

Visiting the ‘help’ section of your browser may offer an alternative solution.

If you contact us via a form on this website

When you contact us via a form on this site it creates a record on our website database of the information you provide (hosted by Namecheap) as well as in an email to hello@unramble.com (hosted by Google).

This information is only accessible to Unramble. We will use this information to reply to your query and on an ongoing basis if we work together, but will never sell it, pass it to any other third parties, or use it for any other purposes. You can ask us to delete this information from our records at any time.

That’s all – we don’t collect any other information

As you can see, the information we collect is very minimal and we’re very careful with it. We don’t collect any other information on this site.

We’d love you to stay in touch of your own accord – you can contact us any time via email, phone or social media.

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NZBN: 9429047543751